On Hold for 45 Minutes?

https://www.wsj.com/articles/on-hold-for-45-minutes-it-might-be-your-secret-customer-score-1541084656?emailToken=e3b834a827f09f889547bd9426317757MNDFB/R6Rhez5clPahdxIePussV5IhEwo06sB9XtSfX2t5jdr/bY4JprugT0yS82oT4U38wxQwDgRB0tY2eeg5HKGrPHGhOwiPcbtRwydo8+oiheABhsvsTTGru/7BxZ&reflink=article_copyURL_share

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